Terms & Conditions

This page briefly sets out our terms and what you can expect on the practical side of attending appointments with FineAlly and its consultants. When you start therapy with us, you agree to these T&Cs. If you have any queries or concerns relating to anything contained in this document, please do not hesitate to get in touch or ask in your session.

Fees and Payment

Fees will be confirmed with you before your first appointment. The fee is usually between ₹700 to ₹5000 per session for a 55 to 60 minutes individual therapy session. If you agree to extend a session, additional fees will apply. For example, if your therapist charges ₹2000 per session and the session was extended up to 30 mins, the fee will be ₹3000 (₹2000 + 1000 for the extra 30 mins). You may choose to book longer sessions, as extending the session will be based on availability. Fees are reviewed annually on 1st April, you will be given notice of any fee changes.

Any psychological or psychometric tests performed by the therapist/psychologist may be charged an additional fee, as the therapist may spend additional time in processing the test outside your interaction with them.

Fees are to be paid in advance of every session, unless you have opted for a package of a certain number of sessions. For in-person session, you may pay in cash during your visit. For the first session, advance payment in mandatory. 

Appointments

Appointments are available face-to-face at our clinics or via Zoom/Google Meet/other video conferencing or over the telephone.

Cancellations, Charges & Refunds

Please contact us at the earliest and inform us if you want to reschedule or cancel an appointment. Each session booking has its overheads that need to be covered and if the notice is too short, we cannot offer the appointment to another client.

If you cancel an appointment with less than 24 hours notice, or do not attend the appointment, 100% of the fee will be payable. In case you do provide a notice within 24 hours and another client happens to book the same slot, we may waive off the fee.

We will provide you with as much notice as possible if we need to reschedule one of your appointments.

Refunds, if applicable, will be processed within 5 to 7 working days from the date that we confirm that a refund is applicable. It may take longer for us or the bank or the payment gateway to finalize the payment and for it to reflect in your account.

Confidentiality

Everything you discuss with your therapist, and any notes they write, are confidential and will not be disclosed to any other person without your consent. FineAlly ensures that each therapist continues to grow, learn and extend their knowledge base irrespective of their experience. Your therapist is likely to be under supervision and may disclose the information only to a more experienced psychologist with whom they discuss cases during training and case consultations. Your therapist will inform you of the same, and you can clarify the level of information shared.

Other exceptions to confidentiality would apply if: (i) there is a significant identifiable risk to either yourself or others; (ii) there are issues relating to child protection; (iii) there is a requirement to comply with legal proceedings; (iv) you disclose criminal activity which it is considered necessary to act on for the protection of yourself or others. As much as is possible, all such circumstances would be discussed with you in the first instance.

We require your permission to liaise with other mental health professionals involved in your care, as appropriate, to ensure safe and coordinated care.

Emergencies

As we are private practitioners, we cannot offer a ‘crisis’ service.

If you are concerned that you may harm yourself, please call a helpline number. Here is a list of useful numbers (we are not associated with any of the organizations listed below):

 

• • Toll-Free Mental Health Rehabilitation Helpline Kiran 1800-599-0019

• • Vandrevala Foundation (24×7) – 9999 666 555 | WhatsApp: +1(256)6662142

• • Mitram Foundation (Mon to Sun, 10:00 AM to 4 PM) – 080 2572 2573, +91 901 9708133

• • Arpita Suicide Prevention Helpline (Mon to Fri, 10 AM to 1 PM & 2 PM to 5 PM) –  080-23655557

• • Parivarthan (Mon to Fri, 1 PM to 10 PM) – +91-7676602602

• • iCALL (Mon to Sat, 8 AM to 10 PM) – 022-25521111, +91-9152987821

If you need to contact us urgently regarding an appointment please call +91 8800877757 or leave a message on WhatsApp.

When you undertake services at FineAlly, you agree to the statements mentioned below.

I understand that the type and extent of counselling and psychological intervention, which includes psychological assessment and psychotherapy, that I will receive at this clinic will be determined following an initial assessment of my problem(s) through an interview with me and/or my friends or family members. The extent of intervention required may require more than one session to determine, and may be reassessed from time to time as new information comes to light. This process aims to determine the best course of psychological management for me.

I understand that all information shared with my therapist at the time of assessment and treatment is confidential, and no information will be released without my consent. During assessment and treatment, at times it may be necessary for my therapist to communicate with other health service providers at this or other Centres. I allow you to provide access to limited information pertaining to scheduling and payments to relevant staff members that will allow them to manage operational tasks.

While written authorization will not be requested before such communication, I understand that my therapist will discuss all such communication with me. Verbal consent for a limited release of information may be necessary in such circumstances. I further understand that there are specific and limited exceptions, to the confidentiality, which include the following:

A.  When there is a risk of imminent danger to myself or to another person, my therapist is ethically bound to take necessary steps to prevent such danger.

B.  When there is suspicion that a child or adult is being sexually or physically abused or is at risk of such abuse, my therapist is legally required to protect the person, and to inform the proper authorities.

C.  When a valid court order is issued for medical records, my therapist and the hospital are bound by law to comply with such requests.

D. I understand that the professionals involved in my assessment or treatment will take training or supervision and mentoring by qualified and experienced staff. This will enable them to provide the best psychological management. For this purpose, they may share certain information about our sessions with team members while continuing to maintain confidentiality. 

Typically, psychological treatment is provided over the course of several weeks. I understand that while psychotherapy may provide significant benefits, it may also pose risks. Psychotherapy may elicit uncomfortable thoughts and feelings or may lead to the recall of troubling memories. 

I understand that this is not a psychiatric centre or emergency intervention centre. I may be given references in case I require psychiatric treatment, hospitalisation or a suicide prevention helpline. 

If I have any questions regarding this consent form or about the services offered at the centre, I may discuss them with my therapist. My therapist has explained all the above in a language that I understand, and I consent hereby to participate in the assessment and treatment offered to me by my therapist. I understand that I may stop treatment at any time.